Refund policy

RETURNS

We accept returns within 30 days of delivery. To be eligible, items must be unworn, unwashed, undamaged, with all original tags attached and in their original packaging. Proof of purchase (order number) is required.

ALL RETURNS REQUIRE PRIOR AUTHORIZATION. To start a return, email us at rosinm22@gmail.com with your order number and the reason for the return. If your return is approved, we will provide the correct return address and instructions. Items sent back without prior authorization will not be accepted or refunded.

RETURN SHIPPING

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

FINAL SALE / NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned: sale and clearance items, gift cards, bodysuits, swimwear, intimates and lingerie, earrings and other jewelry, hair accessories, and beauty or personal care products.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos of the item and its packaging. Once verified, we will send a replacement or issue a full refund at no cost to you.

REFUNDS

Once your return is received and inspected, we will notify you of the approval decision. Approved refunds are issued to your original payment method within 10 business days. Please note your bank or credit card company may take additional time to post the refund. Items showing signs of wear, use, washing, or missing tags will not be refunded.

EXCHANGES

The fastest way to get the item you want is to return the item you have and, once your return is approved, place a new order.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must meet the same return conditions described above.

QUESTIONS

Contact us anytime at rosinm22@gmail.com.